Airline Emergency Response Planning & Training

Ready to respond

When an accident happens - you need experts guiding your company on critical decisions.  Crisis Advisors team members have significant accident experience and many are considered experts in their respective fields.

Ryan Carter

Frank Ciaccio

SANSA Airlines Flight 1625
Major airline leadership & accident experience
Jason Kelly served as Director of Emergency Management at Continental Airlines for 5 years, with worldwide responsibility for the Emergency Response Program.  As Director of Emergency Management, Jason was the Go Team leader during 3 emergency responses.

Accident experience:
  • Continental Airlines Flight 1404 accident
  • Continental Connection Flight 3407 accident
  • Continental Airlines Flight 128 severe turbulence incident

THE CRISIS ADVISORS TEAM

Major airline leadership & accident experience
John served as Manager of Business Continuity, working for 26 years at Continental Airlines.  John also served as Family Assistance Center Director on the Emergency Response Team.

Accident experience:
  • Continental Airlines Flight 1404 accident
  • Continental Connection / ColganAir Flight 3407 accident
  • Continental Airlines Flight 128 turbulence incident 
Major airline leadership & accident investigation experience
Toby is currently President of the United States society of the International Society of Air Safety Investigators (ISASI).  Toby retired as Director of Flight Safety at Continental Airlines after 27 years of service.  Toby was also an Air Safety Investigator for the National Transportation Safety Board (NTSB) for 3 years.  Toby served in the United States Army in Vietnam as a pilot and later in the Army National Guard as a Brigade Safety Officer.

Professional awards:
Toby was 2016's recipient of the prestigious ISASI Jerome F. Lederer Award, for "Outstanding contributions to technical excellence in accident investigation"

Accident experience:
Toby participated in, or was in charge of, the investigation of over 400 accidents or significant incidents involving domestic and international investigations of general aviation and air carrier, fixed wing and helicopter, in both military and civilian environments.
  • Continental Airlines Flight 1713 accident
  • Continental Airlines Flight 1404 accident
  • Continental Airlines Flight 128 turbulence incident
Real world accident experience
Accident experience counts. Our experienced consultants not only teach the material - but have first hand experience in airline Emergency Response. Don't settle for a trainer just presenting the material - who has never responded to an airline accident. 
Extensive government leadership & accident experience
Frank has responded to 123 accidents during his 25 year career.  Frank served as Manager of Forensic Sciences, at the National Transportation Safety Board (NTSB).   Frank has extensive accident experience in Morgue, Forensic, and Personal Effects recovery and accident operations.

Accident experience:
  • Alaska Airlines Flight 261 accident
  • Egypt Air Flight 990 accident
  • John F. Kennedy Jr. accident
  • Singapore Airlines Flight 006 accident
  • TWA Airlines Flight 800 accident 

Salvador Velasco

Brenda Gyory

Continental Airlines Flight 1404
Continental Airlines Flight 3407

Jason Kelly - President

Customized training for your company

Training is customized to your company’s Flight Operations, Regulatory Requirements, and Region.  Don’t sit through a generic training course that only teaches concepts.

Major airline leadership
Ryan was Manager of Emergency Planning at Emirates Airlines in Dubai for 7 years and has an expert understanding of Emergency Response.  At Emirates, Ryan had responsibility for strategic and tactical planning/implementation across 142 airports in 78 countries to ensure operational preparedness to respond to any adverse condition or crisis to ensure humanitarian, brand and continuity protection.  Ryan is currently Professor of Aviation Operations and Safety at Seneca College in Toronto, Canada. 
Major airline leadership & accident experience
Brenda worked at Continental Airlines and United Airlines for 30 years, retiring as a Managing Director at the Newark (EWR) hub.  Brenda has extensive and expert knowledge of both Airport Operations and Emergency Response Family Assistance.  During her career Brenda responded to the Continental Connection Flight 3407 accident (operated by ColganAir) as a Special Assistance Team Leader.  Not only did Brenda manage SAT Team members during the Flight 3407 accident - she was responsible for coordinating assistance for the 12 displaced ground families that lived around the accident site.

Accident experience:
  • Continental Airlines Flight 1404 accident
  • Continental Connection / ColganAir Flight 3407 accident 
  • ​Continental Airlines Flight 128 turbulence incident

Bill Dirring

Major airline leadership & accident experience
Salvador served as Family Assistance Coordinator and Cabin Crew Instructor for TACA International Airlines.  Salvador has extensive accident experience with Family Assistance and Personal Effects operations.

Accident experience:
  • Aeroperlas accident
  • SANSA Airlines Flight 1644 accident
  • SANSA Airlines Flight 1625 accident 
Airline leadership & accident experience
Stephanie Lex has worked at Continental Airlines and United Airlines for over 20 years, serving as an Inflight Supervisor. During her career Stephanie responded to the Continental Connection Flight 3407 accident (operated by ColganAir) as a Special Assistance Team Leader.

Accident experience:
  • Continental Connection / ColganAir Flight 3407 accident 
AeroPerlas Airlines

Toby Carroll

Cost effective training

Emergency Response Training is provided onsite at your offices.  Learn together about Crisis Management and Emergency Response specifically for airlines and aviation companies.  Practice making critical decisions as a cohesive group.  Don't send one or two employees to a generic Emergency Response training seminar.

SANSA Airlines Flight 1644

John Stelly

Continental Airlines Flight 128

Stephanie Adler

Major airline leadership & accident experience
Bill served as Manager of the Delta Airlines CARE Team, working for 20 years at Delta Airlines.  Having been a Manager of the Delta Emergency Response Department - Bill has expert knowledge of Emergency Response - including Emergency Response Training.

Accident experience:
  • Swiss Air Flight 111 accident
  • Delta Connection / Comair Flight 5191 accident 

OUR KEY BENEFITS